Refund policy

Refund & Satisfaction Policy

At The Novel Bean, we roast every order with care. Because coffee is a perishable, made-to-order product, we're unable to accept returns on opened bags. However, your satisfaction matters to us and we'll always work with you to make things right.

If your coffee arrives damaged or undrinkable: Contact us within 14 days of delivery using the contact form on our website. No need to ship anything back — just send us a photo so we can understand what happened, and we'll work with you to make it right — typically by replacing your order at no charge.

If you receive the wrong item: We'll send you the correct item as quickly as possible. In rare cases where your selection is unavailable, we may substitute with a comparable coffee of equal or greater value — we'll always reach out first to discuss your options.

If you simply don't enjoy it: We appreciate you trying something new! Unfortunately we're unable to offer refunds on coffee that has been opened and is a matter of personal taste.

Inventory & substitutions: We roast in small batches and occasionally a selection may be unavailable after your order is placed. Occasionally we may also need to reorder beans to fulfill your selection. In either case, we'll contact you with an updated timeline — typically 5–10 additional days — and give you the option to wait, choose an alternative, or receive a full refund. We'll never ship a substitution without your approval.

Subscriptions: You may cancel or modify your subscription at any time before your next billing date. Please note that if your order has already been roasted and prepared for shipment, that final order may still be sent.

Shipping: We ship within the United States only.